IT Technical Support & Maintenance Specialist, Part 1 |

Overview

This training will teach you the knowledge of basic computer hardware, software and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, desktop and laptop hardware using the best practices and recommended technics. In addition, you will be familiar with configuring and updating important PC software like BIOS, Operating Systems, Drivers and Maintenance Tools.

Prerequisites

# Familiarity with IT terminology and IT-related work experience are recommended.

Related Certifications

# CompTIA A+

Outline

Assembling Computer Components

# Describing external components & peripherals of the computer

# Describing internal PC components & peripherals of the computer

# Describing the computer assembling steps

BIOS: Advanced Configuration & Update

# Describing BIOS & CMOS

# Configuring & updating BIOS

# Using BIOS to troubleshooting some PC issues

Disk Formatting & Systems Installation

# Describing disk partitioning & formatting modes

# Understanding FAT16, FAT32 and NTFS File Systems

# Describing Operating systems

# Installing Windows 7, Windows 8.1 and Windows 10 Operating Systems

Technics & Tools of maintenance

# Describing IT devices inventory

# Describing Technics & tools of preventive maintenance

# Describing Technics & tools of corrective maintenance

Support printers and scanners

# Describing Printer technologies

# Printer installation and sharing

# Printer maintenance and common problems troubleshooting

Hands-On Labs

Assembling Computer Components

# Lab 1: Discovering Computer Components

# Lab 2: Assembling and Disassembling Computer Components

BIOS: Advanced Configuration & Update

# Lab 3: Advanced configuration of BIOS

# Lab 4: Updating BIOS

# Lab 5: Perform BIOS password recovery

Disk Formatting & Systems Installation

# Lab 6: create, delete, and extend FAT32 and NTFS partitions

# Lab 7: Installing and operating Windows 7, 8.1, 10

Technics & Tools of maintenance

# Lab 8: Installing and using preventive maintenance tools

# Lab 9: Installing and using corrective maintenance tools

# Lab 10: Troubleshooting PC hardware and software

Support printers and scanners

# Lab 11: Install and share a printer on LAN and over internet

# Lab 12: Troubleshooting common printer issues

Duration

# 5 Days / 35 Hours

Pricing

# Student Price: 22 000 DA

# Regular Price: 48 000 DA