IT Technical Support & Maintenace Specialist, Part 2

      # Familiarity with IT terminology and IT-related work experience are recommended 

This training provides you the ability to have the related certification:

      # CompTIA A+

Windows Registry

# Describing the Windows Registry tool

# Edit, save & restore Windows Registry

# Examples of Windows Registry manipulation

# Troubleshooting software and hardware issues using Windows Registry

Fundamentals of Computer Networking

# Describing different network technologies & protocols

# Describing wired & wireless networks & VPNs

# Install, configure & maintain networks

Remote Tech Support

# Definition of remote maintenance

# Describing remote maintenance tools

# Using Remote Access technics to repair a remote computer

# File sharing on LAN and across VPN

IT security

# Defining IT security levels

# Defining malware types & infection symptoms

# Describing antivirus & firewall rules

Case Study

# Evaluating and optimizing PC hardware and software performances

# Troubleshooting the frequent Desktop and laptop issues and problems

Windows Registry

      # Lab 1: Editing, saving and restoring Windows Registry

      # Lab 2: Solving computer issues using Windows Registry

Fundamentals of Computer Networking

      # Lab 3: Building a simple LAN network

      # Lab 4: Building and securing a simple WLAN network

Remote Tech Support

      # Lab 5: Discovering Remote Support tools

      # Lab 6: Repairing a computer remotely

IT security

      # Lab 7: Securing PC desktops and laptops against malware and threats

      # Lab 8: Repairing an infected PC

Case Study

      # Lab 9: Auditing PC hardware and software performance

      # Lab 10: Troubleshooting the most common PC hardware and software problems

Complete ITSM2 SuperLab

# 5 Days / 35 Hours 

# Student Price: 22 000 DA

# Regular Price: 48 000 DA